Communication is so important in a first aid emergency because it helps the first aider get a good mental picture of what has happened and how to respond to the first aid emergency.
First aiders learn a lot about communication skills during their first aid training course and this because it is a valuable part of the course.
Communicating with a child is not much different from communicating with an adult if tackled in a calm compassionate way.
By keeping eye contact with the casualty and talking in a calm way avoiding any jargon or hard to understand words then good communication can be achieved and the picture of what happened starts to grow.
A first aider can quickly find out what has happened, also how it happened and how many people there are involved in the incident, and then the first aider can then plan how to respond effectively to it.
When someone has been involved in an accident or incident they can get quite understandably become emotional and upset and if someone is not compassionate on how they communicate with the person then important information can be lost.
If you picture someone having a heated or an aggressive conversation with you after you have had a traumatic experience then the chances are you are not going to respond to the conversation, and if you do the chances are valuable communication will have been lost.
On all our first aid courses whether they are open courses or group courses we help our first aid delegates learn how to communicate more effectively in a first aid situation.
So the person who is having a really bad day will help the first aider learn what has happened and how they can respond to the first aid situation in a positive way and it all boils down to communication skills